Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Maidstone | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Maidstone collects, uses, and protects your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Maidstone is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Maidstone and across the UK. As a data controller, we are responsible for the personal information you share with us.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and clinical consultation data
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies
• Communication records: Emails, messages, and any correspondence with our pharmacy team

3. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and provide safe, appropriate clinical care
• To process and dispatch your prescriptions, with delivery within 1 working day once approved by our pharmacist
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
• To manage your account, process payments, and send order updates
• To improve our services and ensure patient safety
• To contact you regarding your treatment, appointment reminders, or important service updates

Our lawful bases for processing include the performance of a contract, legal obligation, and the provision of healthcare (special category data under Article 9 UK GDPR).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we may use include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour and improve our website
• Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare professionals: Prescribers and clinical staff involved in your care
• Delivery partners: To fulfil your prescription orders safely and securely
• Payment processors: To handle transactions securely and in compliance with financial regulations
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
• IT service providers: Who support the secure operation of our systems, under strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from your last interaction with us, or longer where legally required. Payment data is retained only as long as necessary for financial and regulatory purposes.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption, secure servers, and access controls, to protect your information from unauthorised access, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, the right to request corrections, and the right to request deletion where appropriate. You also have the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Maidstone
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.